Vision

A happy, prosperous and pluralistic democratic society that meets the basic needs of the people in Bangladesh.

Mission

An independent, sustainable, cost-effective microfinance institution that provides diverse, appropriate and market responsive, quality financial and business development services at competitive prices along with other social development programs to very poor, poor and vulnerable non-poor customers.

Values

Philosophy

Vision

A happy and prosperous self-reliant society through the overall development of the people of Bangladesh.

Mission

An independent, sustainable, cost-effective microfinance institution that provides diverse, appropriate and market responsive quality financial and business development services at competitive prices along with other social development programs to poor, very poor and vulnerable non-poor customers.

Philosophy

BURO Bangladesh believes in empowering individuals and communities through inclusive and sustainable financial services. Our philosophy centers around dignity, respect, and active engagement with the communities we serve. We strive to create lasting impacts by understanding local needs, adapting continuously, and fostering a culture of trust and transparency. Our commitment extends beyond finance, touching lives and transforming societies through innovation, compassion, and collaborative development.

Values

At BURO Bangladesh, we are guided by core values that shape every aspect of our operations. We actively listen to our customers, respecting their choices and adapting our programs to their evolving needs. Customer empowerment is at our heart, ensuring flexible and quality financial services that enhance their financial management capabilities. Transparency and access to information allow our clients to fully understand and engage with our services. Our strong social and developmental commitment drives our mission to sustainably reduce poverty. We prioritize timely, responsive, affordable, and quality financial services. Financial prudence ensures that our programs are sustainable, carefully managed, and transparent. We firmly believe financial services are a fundamental right, enabling safe savings and accessible credit to uplift our customers. Lastly, good governance, marked by strategic vision, responsiveness, transparency, and accountability, ensures that we effectively serve and remain accountable to all stakeholders.

Core Values

Listening to Customers

Respecting the customers as valued clients.
The program pivots on customers’ choice.
Rules and regulations change to the wishes of customers.

Customers Empowerment

Access to flexible and quality financial services for the poor.
Money management capacity through savings and loan activities.
Customer responsiveness as a key to the development of our organization.

Access to Information

The customers have every right to tally the passbooks with branch level transaction.
Customers have right to know what BURO Bangladesh is doing with their savings.

Social and Development Commitment

Works with social mission to contribute poverty reduction.
Pursues commercial objective to provide sustainable microfinance service.

Quality Financial Service

Service that is timely.
Service that is prompt and quick.
Service that meets the customers’ needs.
Service that the customers can afford.

Financial Prudence

Cost recovery principle for service delivery to the customers.
Capacity to mobilize funds from commercial sources or market.
Capacity for financial management, audit and control.

Financial Service is a right of the Poor Customers

The customers need a safe place to keep savings.
The customers have every right to withdraw savings whenever necessary.
Customers have a right for loan for the development and increasing income.

Good Governance

Strategic vision/mission: A long-term perspective about what is needed by the customers, and BURO Bangladesh.
Responsiveness: Serving the interests of all stakeholders.
Transparency: A free flow of information between the organization and concerned stakeholders.
Accountability: Decision-makers must be answerable to the stakeholders and the organization.

About BURO

Our Coverage

Our Impact

Our Awards

Core Values