/ About BURO / Core Values

Listening to Customers

• Respecting the customers as valued clients.
• The program pivots on customers’ choice.
• Rules and regulations change to the wishes of customers.

Customers Empowerment

• Access to flexible and quality financial services for the poor.
• Money management capacity through savings and loan activities.
• Customer responsiveness as a key to the development of our organization.

Access to Information

• The customers have every right to tally the passbooks with branch level transaction.
• Customers have right to know what BURO Bangladesh is doing with their savings.

Financial Service is a right of the Poor Customers

• The customers need a safe place to keep savings.
• The customers have every right to withdraw savings whenever necessary.
• Customers have a right for loan for the development and increasing income.

Quality Financial Service

• Service that is timely.
• Service that is prompt and quick.
• Service that meets the customers’ needs.
• Service that the customers can afford.

Financial Prudence

• Cost recovery principle for service delivery to the customers.
• Capacity to mobilize funds from commercial sources or market.
• Capacity for financial management, audit and control.

Good Governance

• Strategic vision/mission: A long-term perspective about what is needed by the customers, and BURO Bangladesh.
• Responsiveness: Serving the interests of all stakeholders.
• Transparency: A free flow of information between the organization and concerned stakeholders.
• Accountability: Decision-makers must be answerable to the stakeholders and the organization.

Social and Development Commitment

• Works with social mission to contribute poverty reduction.
• Pursues commercial objective to provide sustainable microfinance service.