BURO

BURO | Career

About BURO

BURO Bangladesh’s financial service is helping the customers in many ways. The money that they save with the organization are used for productive purposes when it turns into a lump sum amount. On the other hand, most customers are using loans for small trade and business activities as working capital. This loan is helping the growth of the businesses and their income. Some people are also getting employment opportunities.

Our Vision
A happy, prosperous and pluralistic democratic society that meets the basic needs of the people in Bangladesh.

Our Mission
An independent, sustainable, cost-effective microfinance institution that provides diverse, appropriate and market responsive, quality financial and business development services at competitive prices along with other social development programs to very poor, poor and vulnerable non-poor customers.

Strategic Priorities :		Market Positioning :
•	Promote product diversification.	•	Identify the major attributes that the customers value in the financial products.
•	Pursue commercialization principle.	•	Assess importance of different attributes in terms of quality, cost, price and service delivery.
•	Support the hard-core poor; small & micro enterprises; and small & marginal farmers.	•	Assess BURO Bangladesh and its competitors’ offer for positioning in the market.

Our Values

Listening to Customers
	• Respecting the customers as valued clients.
	• The program pivots on customers’ choice.
	• Rules and regulations change on the likes and dislikes of customers.

Customers Empowerment
	• Access to flexible and quality financial services for the poor.
	• Money management capacity through savings and loan activities.
	• Customer responsiveness as a key to the development of the organization.

Right to Access Information
	• The customers have every right to tally the passbooks with branch level transaction.
	• Customers have right to know what the organization is doing with their savings.

Financial Service is a Right of the Customers
	• The customers need a safe place to keep savings.
	• The customers have every right to withdraw savings whenever necessary.
	• Customers have a right for credit for their development and raising income.

Features of Quality Financial Service
	• Service that is timely.
	• Service that is prompt and quick.
	• Service that meets the customers’ needs.
	• Service that the customers can afford.

Financial Prudence
	• Cost recovery principle for service delivery to the customers.
	• Capacity to mobilize funds from commercial sources or market.
	• Capacity for financial management, audit and financial control.

Good Governance
	• Strategic vision/mission: A long-term perspective about what is needed by the customers, and BURO Bangladesh.
	• Responsiveness: Serving the interests of all stakeholders.
	• Transparency: A free flow of information between the organization and concerned stakeholders.
	• Accountability: Decision-makers are answerable to the stakeholders and the organization.

Social and Development Commitment
	• Work with a social mission to contribute in poverty reduction.
	• Pursue commercial objective to provide sustainable microfinance service.

BURO Customers
There are three categories of customers who are selected based on some specific criteria.

Very Poor/Extreme Poor

• owning less than 10 decimals of land
• annual income equal to or less than BDT 6,000 and having assets less than BDT 12,000
• age limit between 18-60 years

Moderate Poor

• owning less than 0.50 acres of land
• annual income equal to or less than BDT 18,000 and having assets less than BDT 100,000
• age limit between 18-60 years

Micro Entrepreneurs and Small & Marginal Farmers

• owning more than 0.50 acres of land
• annual income in the range of BDT 18,000 – BDT 60,000 and having assets in the range of BDT 100,000 – BDT 300,000
• age limit between 18-60 years